Returns Policy


Change of Mind Returns


We want you to be happy with the products you purchase. If you change your mind or simply don't like your item, you may return your item to us within 30 days of the date received.

You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a store credit voucher in an amount equal to the price you paid for the product, less all shipping costs. Please note we do not offer refunds for change of mind returns. 

To proceed with a return request please contact us with your name and order number and our customer care team will assist you with the return.

Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. Unfortunately we cannot accept the item for return if you are unable to return it in a 'as new' condition and in its original packaging.

Items excluded from change of mind returns include: 

 

  • Products described as "made to order"
  • Mattresses, bedding and pillows
  • Clearance items
  • Personalised items
  • Gift Cards
  • Orders for commercial or non-domestic use

 

Damaged In Transit

Unfortunately items are occasionally damaged in transit. 

If you receive an item that has been damaged in transit, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery. 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to: 

 

  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier


If we require you to return the product to us, we will pay the cost of the return. 

To proceed with a return request please contact us with your name and order number and our customer care team will assist you with the return.

 

Faulty or Warranty Claims

We offer a 12 month warranty to all products, unless stated otherwise.

You are required to notify us within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, please to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process.

Please do not attempt to return the item without approval. To make a claim, please provide us with the following information:

  • Name and order number
  • Description of fault
  • Images or video of fault
  • Whether you require a replacement, refund or credit

Refund generally takes up to 2 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it. A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

To proceed with a return request please contact us with your name and order number and our customer care team will assist you with the return.